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How s188play Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account or make a deposit via Touch 'n Go eWallet, Boost or GrabPay, and how we keep that data secure.

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What We Collect and Why We Use It

s188play Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with s188play, we collect the details you provide directly — your name, contact information and the payment method you link to your account wallet, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. We also collect technical data your device

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sends automatically: IP address, browser type and session timestamps. We use this data to verify your account, process deposits and withdrawals, prevent fraud and keep your session secure. We do not sell your personal data to third parties. Payment data linked to Touch 'n Go eWallet,
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Boost or GrabPay is handled under the respective e-wallet provider's own data terms, and we only retain the transaction reference needed for account reconciliation. Where we share data with payment processors or platform security partners, we do so under data-processing agreements that bind them to confidentiality.
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Your data is stored on servers with SSL encryption in place. Retention periods depend on the type of record — account identity data is held for as long as your account remains active, while transaction logs are retained for the period required under applicable financial record-keeping
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obligations. You can request a copy of the data we hold on your account at any time by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Live Chat

Open the live chat window inside your account dashboard to raise a data query. Our support team handles privacy requests alongside general account help.

Email Support

Send your data access or deletion request by email. Include your registered account name and the specific data you are asking about so we can respond accurately.

Account Settings

Some data preferences — such as marketing communication opt-outs — can be adjusted directly inside your account settings without needing to contact support.

DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

SSL Encryption on Every Session

Every page you load and every transaction you submit — including deposits via Touch 'n Go eWallet or Boost — passes over an SSL-encrypted connection. Your credentials and payment references are not transmitted in plain text at any point.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings; blocking analytics cookies does not affect your ability to log in or deposit.

Account Verification and Data Accuracy

When you request a withdrawal, we verify your account identity against the details held on file. Keeping your registered mobile number and e-wallet details current helps this step clear without delay — update them any time under account settings.

Requesting Changes or Deletion

You can request correction of inaccurate data or ask us to delete data we no longer need for account or legal purposes. Contact support via live chat or email; we will confirm the outcome in writing once the request is processed.

Privacy Policy — Common Questions

These are the questions we hear most often about how s188play handles your data. If your question is not covered here, reach out via live chat or email and our team will respond with a clear answer specific to your account.

We collect the registration details you enter — name, contact number, email — plus the payment method you link, such as Touch 'n Go eWallet, Boost or GrabPay. Technical session data like IP address is also logged automatically.

We share data only with payment processors and platform security partners, under confidentiality agreements. We do not sell your personal data. Your e-wallet transaction references go only to the relevant payment rail for settlement.

Account identity data is held while your account is active. Transaction logs are retained for the period required by applicable financial record-keeping rules. You can ask for clarification on a specific record type via our support team.

Yes. Contact us by live chat or email with your registered account name and a description of the data you want. We will compile and send it once we have verified your identity against the account on file.

Send a deletion request through live chat or email. We will remove data we are not legally required to keep and confirm the outcome in writing. Some transaction logs must be retained under financial record-keeping obligations and cannot be deleted early.

We retain only the transaction reference needed for account reconciliation. Full wallet credentials are handled by the e-wallet provider directly under their own data terms. We do not store your e-wallet PIN or full account number.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How s188play Handles Your Personal Data

How to Contact Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Account Data

SSL Encryption on Every Session

Cookie Use and Your Choices

Account Verification and Data Accuracy

Requesting Changes or Deletion

Privacy Policy — Common Questions

01 What personal data does s188play collect when I open an account?

02 Does s188play share my data with other companies?

03 How long does s188play keep my account data?

04 Can I request a copy of the data s188play holds on me?

05 How do I ask s188play to delete my data?

06 Are my Touch 'n Go eWallet, Boost or GrabPay details stored by s188play?

Privacy Policy

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